Versand

Product Orders & Shipping Policy

Order Processing

• Orders are typically processed within 1 - 3 business days, excluding weekends and holidays.

• During high-volume periods (launches, holidays, giveaways), processing times may be extended.

Shipping Method

• Orders are shipped via USPS (or comparable carrier).

• Tracking information will be emailed once your order ships.

Shipping Rates

• Shipping rates are calculated at checkout based on product size, weight, and destination.

• Flat-rate shipping may apply to certain items or bundles.

Delivery Time

• Estimated delivery is 3–10 business days after shipment.

• Delivery times are estimates and not guaranteed.

Incorrect Address

• Please confirm your shipping address before placing an order.

• Kooli® is not responsible for delays or losses due to incorrect or incomplete addresses.

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3. Returns & Exchanges (Merchandise)

Due to the limited and exclusive nature of Kooli® products:

• All sales are final unless the item arrives damaged or defective.

• If your item arrives damaged, you must contact us within 7 days of delivery with:

  • Order number

  • Photos of the damage

• Approved replacements will be shipped at no additional cost.

We do not accept returns or exchanges for:

• Incorrect sizing

• Buyer’s remorse

• Wear and tear after use